Thank you again for your time and we’re sorry the process was not what it should have been, and we wish you the best in the future. If you need further information concerning the double charge, please contact us so we can further assist. We appreciate your patience as we go through the process to return your money. This is something that we are working to improve and we value your feedback so we can pass this information to the necessary departments. Even though we return funds as quickly as we can, we understand the process takes longer than either of us would like. Additionally, once the payment has cleared within 3-5 business days after transaction has been completed, we return it back to you. We strive to be transparent and honest in the way we do business, and we had no intention of providing misleading information nor the double charge. It can be extremely frustrating when communication is not what it should have been, especially when making a significant purchase. We'd like to apologize that many parts of your experience went poorly. Awesome service, really awesome! Loved this company. With Carvana the process was neat and flawless. Through other websites I had to go through messaging with potential customers, arrange test drive appointments, spend hours on those appointments with no real success. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. They keep you informed at all stages in the process. Carvana is an equal employment opportunity employer. Car loans were paid off in less than 7 business days. During the pick-up appointment they give you a check right away. I even forgot my garage remote control in one of the vehicles and they sent it back to me via fedex. Their representatives were kind, respectful and ready to answer any questions. Scheduling the pick-up appointments was super easy. They even went to my home to pick up my cars. Uploaded the required information in just a few minutes, Carvana offered very competitive prices against other websites and car dealers. Outstanding service! I had to sell my two vehicles due to relocating outside of the US.
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